Get in Touch

Support channels and response times

How to reach our compliance team

📞 Phone support

Direct line for urgent filings

Call 1-992-209-7256 during business hours (Mon–Fri, 8:30–17:30 EST). Average pickup within 90 seconds. For same-day patent or trademark filing issues, ask for the compliance desk.

✉️ Email inquiry

Documented requests within 4 hours

Send details to info@nicholasseirlis.com. We acknowledge receipt within 60 minutes and provide a full written response by end of next business day. Attach CIPO correspondence numbers for faster routing.

📄 Ticket portal

Track your case from submission to resolution

Submit a support ticket through our client portal. SLA targets: critical (patent deadline) – 2 hours, standard (trademark renewal) – 8 hours, general (licensing question) – 24 hours. All tickets include a case number and status page.

📋 FAQ knowledge base

Self‑serve answers for common compliance questions

Browse our curated FAQ covering CIPO filing deadlines, trademark maintenance steps, and licensing agreement checklists. Updated quarterly to reflect regulatory changes. No login required.

📞 Scheduled callback

Book a 15‑minute slot with a compliance advisor

Use the online scheduler to pick a time that fits your calendar. We call you at the exact minute. Available for portfolio reviews, deadline planning, and licensing structure questions. Same‑day slots often open.

📧 Escalation path

When your matter needs senior review

If a standard response does not resolve your issue, request escalation to the senior compliance officer. We commit to a first review within one business day and a resolution plan within three business days.

Request a Compliance Review

Submit your details and a brief description of your IP portfolio needs. Our team will respond within two business days with a preliminary assessment aligned with CIPO regulations.

Reach Our Compliance Team

Direct lines for patent documentation, trademark maintenance, and licensing inquiries under CIPO regulations.

122 Paucek Path

Monday – Friday, 9:00 AM – 5:30 PM EST. Closed on Canadian statutory holidays.

Cookie settings We use cookies to keep the site reliable, remember basic choices, and understand which pages are useful. You can accept, reject, or review the settings before continuing.